Target.com Cancels Britax Marathon Car Seat Orders

Target Charges Tax in Texas so they are viewed as BM store.. They must honor the price..

A few of my friends are scheduled to receive their seats tomorrow. So, Target DOES have some explaining to do…

There are moms on a parenting site I visit that received their seat today!! I am not happy!!

I am beyond disgusted that they have honored some deals and not others.

I hope that Target owns up to their mistake and offers at least SOME compensation. Even if they gave $50 in store credit per household (not per order) they would still end up ahead in the end and would have MUCH better PR on their hands.

It disgusts me that they are not presenting a united front as some seats are shipped and some not. Some people are getting store credit when they complain and some not. Some people were being told it was legit and some not.

I am so done with Target! I cant believe that this is allowed. I would think that the 300$ a month that most of us spend there is enough for them to want to make good on there mistake and just sale us the car seats at the price they originally did. They even told alot of us that we would get it as long as we have an order number.

People who knew that the normal price was over $200 and are throwing a fit because they didn’t get it for $50 should quit whining. It was obviously a mistake and in this economy they can’t afford to have a loss like that any more than anyone else can.

stop whining… did consumers *really* think they could get a car seat that retailed for $250 for $50? some people just want something for nothing. many people were planning on profiting off this mistake. c’mon people, i think we all know it was a mistake.

i think this is somewhat of an acute reflection of the desperate nature this economy has put most of us in. we want to get ahead no matter what the cost to others and want something for nothing or super cheap (even if we know it’s too good to be true and most likely a mistake).

target got over 20,000 hits to the car seat to order! and that doesn’t include those that ordered multiple seats…that’s a generic loss of $4 million off of ONE error! how would you react if this was your company or small business?

i don’t think their loss would have been reasonable enough to eat. but, i do think they shouldn’t leave this ‘unresolved’ or not even attempt to remedy the solution in the eyes of the consumer. the fair thing to do would be to offer ‘something’ instead of nothing to all who ordered the seat.

I agree with “Please Get Over It”. Sheesh. What ever happened to treating others like you would like to be treated? If I made a mistake like that I’d like a little mercy.

The Golden Rule is 2000+ years old people, and it’s still just as wise as it was back then.

peace|dewde
http://dewde.com

I agree about the golden rule and all, but come on… you cant give some people the carseat for $50.00 and not others… shouldn’t we all be treated equally. Plus, target not only messed up on the price of one carseat, but on two! They need to come up with some solution that is fair for EVERYONE involved.

They did come up with a fair solution… they followed the procedure that has long been posted on their Web site about what happens in the case of a pricing error.

What about those who received the carseats for the advertised price of $42.99…either everyone gets it for that price or no-one does, thats fair.

Target definately screwed up- they told some of my friends that they would honor the price, then changed their mind.

I’m boycotting Target because of this- there’s a Facebook group called “Boycott Target” designed for it!

I called before orering and was told the price was correct due to those prints being discontinued, and my orders were canceled!!! I want them to honor their word!! We have a group on CafeMom planning to boycott, Target could care less about their customers!!!!
As for you people saying get over it no, it was a great deal! Tell me you have never seen a huge mark down when something goes out of season or is being discontinued???

The only problem is target lied again. First they said as long as you have an order number you will get your car seat. Then when they realized how big there mistake was that nobody was getting anything. Then they keep lying and saying that there in a meeting trying to fix the problem when you call them. A two day meeting? yeah right!

I will shop only at Target to make up for all the whiners. You all are just mad because you didn’t get a steal. It happens get over it. They are a much better company than Walmart.

And another thing some people actually did get carseat! I want my car seat!!!!!!!!!!!!!!!!!!!!!!!

there not a better company than walmart. Walmart almost always gives you the product when they make a mistake. I have lost my receipts a few times and I have had the product exchanged, or at least store credit. Target dosent value there customers, apparently they think that they don’t need us.

i still say get over it. you people just want something for nothing. you are only outraged because you could not get away with getting a steal…

so, i guess target should fulfill *all* the 20,000+ orders at the errored price? have you any idea what that would do to other consumers? targets prices would increase to cover the $4 million loss.

plus, target did act in accordance to the policy on their site. that policy is to protect both consumers and the store.

According to their policy, they double check their price before shipping/charging the customer’s credit card … still many have actually received their carseat at the low advertised price after “double checking”. I guess they don’t follow their policies that closely all the time… just selectively.

So apparently target can cancel your orders of only the purchases they don’t agree with. lol Target canceled the orders for the car seat for most people but even after being told if they cant have the car seats then they don’t want anything else, targets still sends other items. wow, Target has guts!

you guys are always complaining! you just can’t buy the britax on its original price because you are poor people.

I understand Target.com why they did not honor that price because there might a possibility that there is someone behind this technical problem they experience. someone sabotage Target.com.. Maybe wal mart or JC penny

I find it HIGHLY unlikely that ANYONE received these seats at such a low price. The ad was up on Sunday for what 6 hours, the shipping/delivery time stated 2-6 weeks, and I dont know of any delivery companies that work on Sunday. I do believe that Target uses UPS but you still have to have someone boxing the orders up on Sunday, which is fine, but as it states in the policy, the prices are checked before the items are shipped and I just dont see anyone shipping something on a Sunday and then receiving it by Wednesday?? When the delivery time was 2-6 weeks?? Seriously?? I think that there are just some people out there that want to make a bigger issue and “claim” that they got their seats so we can all “get the pitchforks” and go on a witch hunt. Seriously people. MISTAKES happen, and I am sure that if YOU made the mistake, you would want to be forgiven as well.

I do know that sometimes you do find a bargain that is a steal. It does happen, but if it was a mistake, then its a mistake. GET OVER IT. This is not a B&M store and I dont even agree with the policy in its entirety, but its still just a MISTAKE!!!!

I’ve confirmed with several people that they have, indeed, received their car seats from Target.com after paying the incorrect price.

Also, the company has told many people that this was a pricing error, so there is no reason to think it was anything else, including site sabotage.

“I think that there are just some people out there that want to make a bigger issue and “claim” that they got their seats so we can all “get the pitchforks” and go on a witch hunt.”

i’m beginning to think the exact same thing!

Well, I got my car seat from Target. I ordered the cow print pretty early in this fiasco and got a shipping confirmation the next day. I didn’t expect it after all the problems people were having but my tracking # was legit and it showed up! I double checked my account to make sure I was charged the correct price and shipping was free too.

I have never owned one of these seats but I can honestly say now that I hope never to buy anything else. It is wonderful.

As for those not getting theirs- honestly, I did not really expect it to come at that price, I am really surprised that anyone is shocked that their orders were canceled. I would not have been surprised nor angry because I realized it was too good to be true. I do feel bad for those who needed a seat and had their orders canceled but honestly, I don’t feel a bit bad for those who planned to resell them or were trying to buy multiple seats for multiple vehicles. I’ve also seen people who already owned these seats but were planning to resell their old ones once they got the new ones. Talk about greed! I would never have been able to buy one had it not been for this mistake and I’m happy to have it. Maybe some of you might think it’s “easy for me to say” because I got one but I wasn’t greedy about it. I ordered one seat and never expected to get it.

Taget has really messed up this time…If they has cancelled all orders that would be one thing but the fact some got there orders but not others has now become decremation and they have alot of explaining to do…I only ordered one car seat that I really need the one I have was free from someone and is worn through the fabric I was not trying to get rich just trying to keep my child safe…I have called about 12 times and will until I get my carseat.

Target just lost about $1000 of my Xmas shopping money over this crap. I’m not the only one who feels this way, either. To everyone saying the jilted people are just whining – you’re wrong. I’ve never whined about the fact that my seats were canceled. I have simply pointed out the unfairness of selecting which consumer’s orders you will honor and which you will not. It’s not good business. Someone else mentioned that Target would have better PR if they offered an incentive to those they canceled orders on. I am in total agreement, but apparently Target doesn’t care. I guess they won’t care when they get boycotted, either. I hope the rest of you promising to shop there to offset the boycotters are planning to spend an awful lot of money.

Something else I’d like to add, I’m getting tired of the people who did receive their cheap Marathon’s gloating and rubbing everyone’s face in it. Great, you got your seat. Congratulations. Plenty of other people who really could have used a break on the price of those seats didn’t get them and are probably just as tired of hearing you gloat as I am.

Of course, ask around. Everyone treats Target like it’s a holy place or something. Piss on them, I’ll shop at Walmart this year. Their prices are cheaper anyway.

I’m one of those who got their seat today. I guess I’m just lying though to some people to start trouble…..

Anyways, I was one of the first to order. I noticed it almost immediatly and ordered one. It said “ships within 24 hrs” I posted it on another chat board and everyone went nuts. I went back to order one an hour later and it now said “ships in 2-6 weeks.”

The second order was cancelled that night. The first I recieved a shipping confirmation early the next day. It was delivered today. So ordered Sunday, shipping confirmation monday, received it Wednesday.

So yes, people are getting them. Mine was $59.99 +tax. Free shipping.

Everyone who is getting them were the ones who ordered almost immediately, who got them when they said “ships within 24 hrs” and ordered cowmoo from Target. The rest seem to be cancelled. My 2nd order an hour after the first was cancelled

Believe me if you want, but yes, people are getting them

I ordered the cow print Sunday night at about 8pm and Monday received confirmation and ship date. Then tuesday it was cancelled. i called and called but they keep telling me it was a price error. What they should do is just put a limit of one per person, so those greedy people that ordered a couple or several seats to make a profit cannot. I only need one! I had a feeling this was going to happen.

Please call the Federal Trade Commission (FTC) at 877-382-4357. They want to hear from you all that ordered a seat. Let them know that some have received seats, and how target has been treating all of us. Also let them know that Target is lying to the media saying that no one will get or has received a seat.

Perhaps the Better Business B needs to hear from us?

Gawd, there’s a lot of whiny people on here. You’re just ticked b/c you couldn’t turn around and sell the seat making at least 100 bucks. Get over it people.

Some of us actually needed the seat for our children. Not everyone is trying to turn them and make a profit. Most moms only ordered one. Why are you so concerned about it?

I have to say I couldn’t be more thrilled to read about the folks who are jumping ship to Walmart!!
Score 1 for Target! And now the aisles and great products are free and clear for the realists who recognize that we live in a Free Market economy where whining gets you nothing but wrinkles and a reputation.
Oh to shop in peace.

BBB is just forwarding us the email that Target.com already sent us saying that they have a disclaimer covering there butts

Let’s take a step back and look at what we are talking about: SAFETY seats for CHILDREN. Is it wrong to want the safest seat on the market for your child???

Britax is NOT the safest. They claim they do above and beyond testing, but don’t release the results. No company does. So you have no idea if they are the safest. There’s no results and nothing to compare it to. I am a car seat tech and the safest seat is the seat that fits your child, your car, your budget, and you will use correctly EVERY time. A properly installed and used seat is safest regardless of what brand it is. The price you pay for Britax seats is NOT for increased safety-you pay for easier to use features like the LATCH connectors, no twist straps, versa tether etc. . More expensive does not equal safer. It drives me nuts when people are spouting that they have to buy the SAFEST seat for their child so that’s why they are getting a Britax. That everyone deserves to have the SAFEST seat-so everyone should be able to afford it. This seat is not the safest! They all pass the SAME standards. Agghhhh. T

hen 90% of people who shell out the moola for the “safest” most expensive seat don’t even use it correctly. I have NEVER in all the hundreds of car seat checks I’ve performed seen more than two people who actually are using their seats correctly. There is no magic bubble that protects your child when you buy a Britax. You still need to read the manual and use it correctly. An expensive seat does nothing if your child is ejected out of it because you didn’t read the manual and use it correctly but figured because it was the ‘safest” your kid was fine.

A correctly installed and used $40 Scenera is SAFER than a improperly used $300 Britax seat.

Thanks MIssy for the heads up I called the FTC and the took my complaint she said she has gotten a couple calls but they need more just like the BBB has been swapmed with calls. I urge everyone to call who is angry and wants there seats.

I have also filed a complaint with the FTC. I was told that our complaints are completely valid and anyone who experience the same situation should contact them.

It seems logical that when a wrong price gets posted, some of the earliest orders would slip through and ship out before Target could catch them.

Read the policy more carefully. It says that every order is checked prior to shipping. So, 42.99 was correct for some of the orders and not others?

if you got your car seat, post the pic!

fyi…the advertisement is not an “offer” under contract law, it is an invitation for you (the consumer) to make an offer. so in essence your order online was the offer to target which they had the ability to accept (creating a contract) by filling the order or decline by canceling the order. in this case acceptance of the contract is the performance (shipment).once target charged the card then that would fulfil the entire contract process. the confirmation of receiving the order isn’t sufficient. they have to take the extra step of charging the card, showing acceptance of the customers offer to have a complete contract. so if the ones that got charged got their seats, target did what they were legally obligated to do.

oh, yeah. not just pics of the car seat and the box, but also the actual target shipping slip with the sale price. that would be the most helpful when claiming you got a seat.

Well, they charged my card then 2 days later cancelled my order.

Please get over it- My shipping slip from Target did not have a price on it. I thought that was odd and I double checked my account to be certain I was charged $63. I am not going to bother posting a pic here anyway, not worth my time.

Hey “Get over it” You are the one with the pitchfork, You claim it is “Poor” people well you should look around, We are having triplets and make a good income above 80% of the rest of America and we have been screwed by Target just the same and we are demanding that target own up to their errors. Why dont you get in your 2 seat little car and drive off to another subject since this clearly does not impact you in any way- You are just looking to stir the pot. Thanks for being a great supporter of target I am certain that the 1 box of crap that you buy will certainly replace the amount that they will loose to all the families who were the ones buying the car seat, Golly I know that would make my stock price feel secure. We are moving our registry to babies R us and other retailers and have no plans of shopping them again, If they were to make good on it then that would be all we are asking. And by the way if I make a pricing mistake to my clients and tell them it is X amount I honor that price even if I loose money since that is the way you run a respectful company. GO AWAY! I am tired or reading you.

FTC – you can also do an online complaint

https://www.ftccomplaintassistant.gov/

Click on the FTC Complaint Assistant logo on the right of the screen.

Also – your local Attorney General’s office can be found here:

ttp://www.naag.org/

Here is a list of local Attorney General offices – scroll down to AG Fast Facts and put the mouse over the map to find your local office information.

to ‘enough of Get over it’ – if you even bothered to read my posting carefully, you would know i quoted someone else’s posting and i really am beginning to think that way.

i don’t really care about anyone’s economic standing (never eluded about anyone being poor. don’t know where you got that from my postings) and i certainly wouldn’t ‘brag’ about my economic status.

nope, i don’t support target. maybe you skipped this part of an earlier posting of mine: “i do think they shouldn’t leave this ‘unresolved’ or not even attempt to remedy the solution in the eyes of the consumer. the fair thing to do would be to offer ’something’ instead of nothing to all who ordered the seat.” i guess selective reduction works well for you.

mistakes happen. i just can’t see why this has been made into such a big deal. but, i can only speculate as to the thoughts of consumers – which i’ve stated before.

it’s a good thing for your family you don’t have a small business. i’m sure you would need to file bankruptcy soon after.

if you are so tired of reading my posts, don’t read them and don’t respond. just like you, i’ll post as i please.

well, i guess i’ll get in my “2 seat little car and drive off…” but before i go, good luck getting the car seats for your triplets.

Has anyone heard anything from Target lately? They stopped returning my emails. I think they forgot about us already and they moved on unresolved. I contacted the BBB, FTC, local News and everyones email that i could find on Targets web site.

What I’m disgusted about are the “moms” that took such advantage of this and ruined it for the ones that truly needed that car seat. Target indicated some orders were being placed for up to 100 carseats; and I already some listed on EBay. So the “Moms” that are upset because you didn’t make your fortune over a mistake (a mistake the company covers themselves for in their online policy), I have no sympathy for you and am actual glad you got screwed. The “Moms” that just wanted a safe carseat for their little ones and can’t afford a Britax, I do have empathy for. I do agree for the latter, a $50.00 “I apologize for the inconvenience” instore coupon would be a nice gesture; but come on those that just wanted to milk the system and unfortunately I believe more wanted to do that, are just more proof of the “Entitlement Generation”.

I did e-mail and call Target about my canceled order, and today I received a $25 e-card to use at target.com. There is a statement in the e-mail that by using the code, I release Target from any claims related to the pricing error. I guess they are doing something right for canceled orders.

For those of you that feel no sympathy toward the moms trying to sell these and make a profit but think Target should honor the prices for the moms who actually need the savings makes no sense to me. What if I had saved and took forever to buy my child this seat 2 days before this particular “sell” happened and just like you see an opportunity… only mine is to make some cash back for my family in this horrid economy. Do you actually think I don’t deserve the price break because my childs bottom won’t grace this price mistake seat however you do because you can’t afford the seat otherwise. Doesn’t sound right or fair to me! I guess now if a price mistake occurs anywhere then interrogation is warranted to decide if you or I actally should benefit from this error.

I just received a $25 e-card for the inconvenience, also with the same release.

“By redeeming this e-GiftCard, you acknowledge full satisfaction and release of any claims against Target relating to this pricing error.”

I’ll hold off on using it just in case anything else comes out of this.

I have also received a $25 e-giftcard. I will not be using it, however. I am disappointed with Target not over the pricing error, but with the fact that they sent the seats to some people and not others. A fair resolution would have been to ship one seat to each person who placed an order, even those who ordered 100 seats to sell later.

I was also a victim of this Target fiasco. I decided not to do business with them again due to their rudeness and arrogance when I called. I was advised that customers are not allowed to speak with anyone in the executive office. The local Target manager told me he is not allowed to speak with anyone on the executive level either. I received an Email notice from the AP that Target’s earnings were down by 23% for the 3rd quarter. I can understand why.
I was on the Clark Howard nationally syndicated consumer advocate radio program regarding this issue. He said Target is well known for their arrogance and that I would have better luck contacting Putin that someone in the Target corporate office. He reminded me that Target would not allow the Salvation Army bell ringers at their stores last Christmas.
When I received the polite Email and $25 E-gift card from Target today, I thought they were really making an effort to understand customer service. However, when I read the statement that said by using the gift card, you are releasing Target from any claim about this issue, I realized they are just trying to cover thier fannies. I won’t be using the gift card because I don’t shop at Target anymore. I am sure they will just be glad to save the $25. Their thinking seems to be that short-sighted.

not using mine either. Does anyone know anything about how to go about making a class action lawsuit? Is there a certain amount of people needed. Target said I am getting my seat as long as I have an order number, so I am getting my seat. Also I still need a Britax car seat does anyone know where I could get one, that’s not online? Targets the only place I know off.

I’m upset because first of all Target is lying to people that ordered this seat. Target said that none of the orders were being filled and they check prices before they ship their products. Also this carseat was advertised for about two hours before anyone noticed the mistake. I mean if you are getting that many orders on a mistake how come no one fixed this error immediatly. I am sure there are alot of techs that manage target.com.
I mean I understand the mistake but target is handling this horribly. And I called target today and it is confirmed that people did recieve their carseats at the 42.99 price.
I think the people that say “get over it” dont have chidren or dont need a carseat at this price. What target is doing is just wrong.

For those of you that don’t plan on shopping there any more, can I have your code please. hahahahaha

Get over it.

Read their policy on right to cancel order. It is a mistake on their part, it’s too bad that most of you didn’t get it because you did order early enough.

First of all not everyone ordered these seats to make a profit. I am a mother of twins and ordered 3 car seats. Two for my twins and one for my niece that I watch 4 days a week. When I placed the order I did think that it was to good to be true but also thought that Target must have a quality assurance department that checks their web developers work before posting to a website as busy as Target.com. I thought that these seats where either old styles and they wanted to get ride of them to get new ones before the holidays or that they were close to their expiration date (yes, car seats expire). Since this error got passed that process and some also got past there price verification I think that Target should honor the price. If they were not going to honor the price to everyone then they should have cancelled all orders. My complaint is not that they cancelled my order but that other people got their car seats at the lower price. Again their QA failed at the expense of the customer. I have spent thousands of dollars at Target over the past two years on baby stuff and think that more then a $25 giftcard is needed to keep me as a customer. The customer service department was rude when I called and had no straight story on why the price was wrong. Hopefully Target will redeem them self and ship my car seats as a nice Christmas present

We have reported this to our local CBS news channel. Please click on the link to read the article.

If you do go to use the 25 dollar code they sent, the thing gives you 25.00 off but then cancels any free shipping!

If you do go to use the 25 dollar code they sent, the thing gives you 25.00 off but then cancels any free shipping!

Not surprised that’s typical of Target!

Target has a terrible return policy also!!! I had my wedding + 3 baby shower registeries there. They tell me that I’m only allowed to return 3 items/per year without a receipt. It also has to be less than $20-25? can’t remember which. If they do the return, they give you the lowest possible price..sometimes it’s not worth it to return!!! I tell them that I’ve had all my registeries through them. Not everyone gives a gift reciept. They don’t care. They wouldn’t even let me do an exchange. That is terrible customer service and I don’t shop there anymore!!!

The biggest complaint is customer service!! In this economy, Target can’t afford to dismiss customer complaints!! Yes..most everyone is suffering. Big businesses get brakes all the time. Look at the companies trying to get a bailout from the government and is paid by taxpayers!!!

I’m not a part of the car seat fiasco, however, I am tired of Target. I called today to have my name removed from their mailing list. I truly get the sense that they are disconnected from their customers.

We often get gifts for my children from out-of-state relatives. If the gift was the wrong size or wrong level book, we’d return it to Target to exchange for the right size or different book. I wonder if they train their personnel to make you feel like a thief? If I wanted to steal, wouldn’t I steal the right size or book and eliminate all this running around?

Then one day, you get the surprise upon returning something else to find you’ve been black-listed by Target. Talk to a manager and you know what they tell you? Have your husband or a friend bring it back for you. So, get in my merry-little-car, drive 30 minutes home to only have my husband make the one hour round-trip to do a $10 return. Whatever.

There are plenty of other stores to do business with and I’ve asked my relatives not to choose Target to shop for my kids.

Wow, that really was a deal to good to be true. What people are not saying is, if indeed Target honored a MISTAKE (mistakes are not forgiven or allowed in today’s world)that would have cost the Target consumer more on our purchases as it would have reflected on the inflation of their products to recoup their loss. So you would get a deal, and we would have ALL paid for it, whether or not we even bought a carseat. Come on people get over it. Forgive so you shall be forgiven…..

We bought a Britax Marathon car seat today, at a discounted price which was $40 less.
The thing is, the advert was in *tiny* print below another advertised car seat, and a disclaimer that there were limited quantities. Had my wife not read it, I would have missed it. It’s a good deal.
We went to the customer service desk, and found that the items were not in stock and that they had to call around. That is, until a manager helped out, and sure enough, there were two in stock, and we bought one.
What I believe is happening at Target is that they’re hiring only those who will take a minimum wage and do the minimum of work, and that “mistakes” are going to be commonplace as a result of the race to the bottom that has become the United States. We have shipped our jobs overseas, so we buy imported products with minimum wage jobs. Unless we wake up and protect our jobs from greedy corporations, we are going to see more and more of this. How many car seats are manufactured here in the US? How many jobs are there manufacturing car seats here in the US? We have to end the insane trade policies put in place over the last 30 years and reclaim our manufacturing base.